Privacy Policy

Samara Aesthetics is committed to providing quality services and maintaining the highest level of privacy protection. This Privacy Policy outlines our ongoing obligations to you in respect to how we manage your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Names
• Addresses
• Email addresses
• Phone numbers
• Medical history and health information
  
  

This Personal Information is obtained in various ways including via our website www.samaraaesthetics.com.au, from your enquiries, during consultations, and from third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

2. How do we collect your Personal Information?

We collect Personal Information in a variety of ways, including when you interact with us electronically, in person, or via our website. This information includes but is not limited to:

• When you use our contact form to make an enquiry or book an appointment.
• When you visit our clinic.
• When you communicate with us via email or telephone.
• When you use our services as a patient.
  
  

3. Use of Personal Information

We collect, hold, use, and disclose your Personal Information for the following purposes:

• To provide medical advice, diagnosis, and treatment.
• To communicate with you, including responding to your enquiries and appointment bookings.
• For internal record-keeping and administrative purposes.
• To improve our products and services.
• To comply with legal obligations.
  
  

4. Disclosure of Personal Information

Your Personal Information is kept secure and confidential. We do not share your Personal Information with any third parties unless:

• You have consented to the use or disclosure.
• It is required or authorised by law.
• It is necessary to provide you with our services (e.g., referral to a specialist).
  
  

5. Security of Personal Information

Samara Aesthetics is committed to ensuring that your information is secure. We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access to your Personal Information

You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Samara Aesthetics will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.

7. Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Policy Updates

This Policy may change from time to time and is available on our website.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Samara Aesthetics
Email: info@1300samara.com.au
Phone: 1300 726 272
Address: 918 Beaufort Street, Inglewood WA 6052